Terms of Service

Effective October 3, 2026

These terms are an agreement between Piqle Inc. ("we", "us"), which provides Sellsistant, and the business that subscribes ("Customer", "you"). People who use the app with an access code from a Customer, such as employees, must also follow sections 4 and 6. Our Privacy Policy explains how data is handled.

1. The service

Sellsistant records work conversations with a phone app or takes recordings you upload, turns them into text and reviews them against your checklist. It shows each employee their own results and shows the owner the results for the shop.

2. Trial, subscription and payment

• New Customers get a 30-day free trial. A card is required at checkout. If you do not cancel during the trial, the subscription starts at the end of it.
• The subscription is billed monthly in advance per seat, at the price shown at checkout, plus any sales tax. Payments are processed by Stripe.
• There is no long-term contract. You can cancel at any time by writing to sol@sellsistant.com, and we confirm within one business day. Cancellation takes effect at the end of the paid month, and access codes stop working then.
• We do not refund partial months, except where the law requires it.
• We may change prices with at least 30 days' notice by email. The new price applies from the next billing period.

3. Your responsibilities as Customer

• Notice and consent. You decide to record conversations at your business. You are responsible for following the recording, wiretap and workplace privacy laws of every state where you record. That includes posting notices, telling customers and, in states that require it, getting the consent of everyone in the conversation. We provide a notice kit, but it is not legal advice.
• Employees. You tell your employees how the app is used and get any consent your state requires before they record.
• Not offered in Illinois. You will not use Sellsistant to record in Illinois.
• Health information. You will not record patients or upload protected health information unless we have signed a Business Associate Agreement with you.
• Access codes. Keep codes private, give each person their own code, and tell us if a code leaks so we can replace it.

4. Acceptable use

You may not use Sellsistant to record people secretly where the law forbids it, to record outside work, to identify people by their voice, to harass or discriminate, or to break the law. You may not try to break into the service, overload it or copy its software.

5. Your data

Recordings, transcripts and reviews of your business belong to you. You give us permission to process them only to provide and support the service for you, as described in the Privacy Policy. We do not sell your data or use it to train AI models. When the subscription ends, we delete your data within 30 days of your request or account closure, except billing records that the law requires us to keep.

6. AI results

Reviews, scores and follow-up lists are produced automatically and can be wrong. Treat them as coaching material, check the transcript or clip before relying on them, and do not use them as the only basis for firing or disciplining anyone.

7. Our software

We own Sellsistant, its software and its content. You get a non-exclusive right to use it during your subscription. If you send us ideas or feedback, we may use them freely.

8. Availability

We work to keep the service running and recordings safe, but we do not promise it will be uninterrupted or error-free. Recordings that never reach our servers, for example because a phone was off or offline for a long time, cannot be reviewed.

9. Disclaimer

Except as stated in these terms, the service is provided "as is", without warranties of any kind, including merchantability, fitness for a particular purpose and non-infringement.

10. Limitation of liability

To the extent the law allows, neither side is liable for indirect, incidental, special or consequential damages, or for lost profits or revenue. Our total liability under these terms is limited to the amount you paid us in the 12 months before the claim.

11. Indemnity

You will defend us against claims by third parties, including your customers and employees, that arise from your recording without the notice or consent the law requires, and pay the resulting damages and reasonable legal costs.

12. Suspension and termination

We may suspend access if payment fails, if you break sections 3 or 4, or if needed to protect the service or other people. We will tell you first unless the situation is urgent. Either side may end the subscription as described in section 2.

13. Changes to these terms

If we change these terms in a meaningful way, we will email you at least 30 days before the change takes effect. If you keep using the service after that, the new terms apply.

14. Governing law

These terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. Disputes go to the state or federal courts in New York County, New York.

15. Contact

Piqle Inc., Sellsistant: sol@sellsistant.com