Help with Sellsistant

Write to sol@sellsistant.com. A real person answers, usually the same business day, New York time.

Where do I get an access code?

Your shop owner gives you one. Owners receive a code for every seat by email right after starting the trial. If a code is lost or leaked, write to us and we will issue a new one.

How do I record a shift?

1. Open the app and enter your code.
2. Tap Start Shift. The red indicator shows that recording is on.
3. Keep the phone in your pocket or on the counter. You can lock the screen.
4. If a customer asks not to be recorded, tap Customer declines recording. Tap End Shift when you leave.

Recordings upload over Wi-Fi by default. You can allow cellular uploads on the Shift screen. Your review appears in the app after the shift is processed.

Can I upload phone calls?

Yes. Owners can upload call recordings at api.sellsistant.com/upload with their code.

Billing and cancellation

The subscription is billed monthly per seat through Stripe after a 30-day free trial. To cancel or change seats, email us. See the Terms.

Privacy

Read the Privacy Policy or ask us to delete data.