What we record, why, and when it is deleted
Effective October 3, 2026
The short version. A shop uses Sellsistant to review its own customer conversations. The employee starts recording with a button, and the app shows a red indicator the whole time. Audio is turned into text on our own servers in the United States. Raw audio is deleted within 3 days, and short audio clips attached to findings within 30 days. We never build voiceprints, never sell data, and never use it for advertising.
1. Who we are
Sellsistant is a product of Piqle Inc. ("we", "us"). This policy covers the Sellsistant mobile app, the website sellsistant.com and the service behind them. Questions go to sol@sellsistant.com.
2. Our role
Sellsistant is a business tool. The business that subscribes, for example an auto repair shop, decides to record conversations at its counter and on its phones. For that workplace data the business is in charge, and we process it on the business's behalf as its service provider. If you are a customer of such a business and want your data removed, contact the business or write to us, and we will pass the request on and help carry it out.
3. What we collect
| Data | From whom | Why |
|---|---|---|
| Audio of work conversations, recorded only while a shift is started in the app, and call recordings the business uploads | Employees of the subscribing business and the customers they talk to | To produce transcripts and conversation reviews |
| Transcripts, checklist scores, follow-up lists, coaching notes and short audio clips linked to findings | Generated by the service | To show the employee and the owner what went well and what to fix |
| Employee display name, role and access code | The business owner | To sign in and show each person their own results |
| App diagnostics: app version, platform, recording and upload status, battery level during a shift | The app | To make sure recordings arrive and to warn before the battery runs out |
| Owner name, email, phone, business name and billing address | The owner, at checkout | To create the account, send access codes and bill the subscription |
| Name, phone or email and business details from the website form | Website visitors who apply for a pilot | To reply to the request |
Card details are entered on Stripe's checkout page and never reach our servers. The app does not use location, contacts, advertising identifiers or tracking. A photo picked for the in-app goal stays on the phone.
4. How recording works
- Nothing is recorded until the employee taps Start Shift. A red indicator stays on screen while the app records.
- The employee can pause at any time, for example when a customer asks not to be recorded.
- The business is responsible for telling its customers about recording, as the law of its state requires. We provide a counter sign and a short spoken notice. Some states, such as California, Florida, Pennsylvania and Washington, require consent from everyone in the conversation.
- The service is not offered in Illinois.
- The analysis is set up to review customer conversations only. Personal talk between coworkers is not scored or quoted, though like any automated filter it can miss.
5. What we do not do
- No voiceprints. Voices are told apart only inside a single conversation. We do not enroll voices, store voice profiles or match a voice across days. No biometric identifiers are kept.
- No sale or sharing of personal information, as those terms are defined in the CCPA. No advertising, no cross-app tracking, no data brokers.
- Card numbers and Social Security numbers spoken out loud are cut from transcripts right after speech recognition, before anything is stored or analyzed.
- No training of our own or third-party AI models on your conversations.
- No patient audio from medical, med spa or dental practices until a Business Associate Agreement is signed.
6. Who processes data for us
| Service | What it does | What it receives |
|---|---|---|
| Vultr (New Jersey, USA) | Hosts our servers. Speech recognition runs on these servers. | Audio, transcripts, account data |
| Anthropic (USA) | Analyzes transcripts against the shop's checklist | Transcript text only, never audio. Under Anthropic's commercial terms, inputs are not used to train models. |
| Stripe (USA) | Checkout, subscriptions, invoices, sales tax | Billing details of the owner |
| Google Workspace (USA) | Sends emails such as access codes | Recipient address and email content |
| Apple and Google | App distribution and push notifications | A push token, if notifications are allowed |
All service data is stored and processed in the United States. We may disclose data if the law requires it, or to a successor if the business is sold, under this same policy.
7. How long we keep data
| Data | Kept for |
|---|---|
| Raw shift audio and uploaded calls | Deleted automatically within 3 days after processing |
| Short audio clips attached to findings | Deleted automatically after 30 days |
| Transcripts, scores and reviews | While the subscription is active. Deleted within 30 days after the business asks or after the account is closed. |
| Billing records | As long as tax law requires |
| Website applications | Up to 24 months, or sooner on request |
8. Your choices and rights
You can ask to see, correct or delete your personal information. Residents of California and other states with privacy laws have these rights by law, and we honor them for everyone. Employees and customers of a subscribing business can ask the business or write to us. We answer within 30 days and will not treat you differently for asking. See how to delete data.
9. Security
All traffic is encrypted with TLS. Each person signs in with a personal access code, and an owner sees only their own shop. Server access is limited to a small team using SSH keys. If a breach affects your data, we will notify the business and, where required, the people affected.
10. Children
Sellsistant is a workplace tool for adults. It is not directed at children under 16, and we do not knowingly collect their data.
11. Changes
If we change this policy in a meaningful way, we will update the date above and email subscribing businesses before the change takes effect.
12. Contact
Piqle Inc., Sellsistant privacy: sol@sellsistant.com